FAQs: Purchases

Payments, Pricing, Promos, and Refunds

    Payments

    • We accept all major credit cards, GooglePay, and Amazon Pay. For our B2B clients and larger facilities, we also offer the option to pay via ACH or wire transfer to keep your procurement process seamless.

    • Maintain without breaking the bank by:

       1. Catching your favorite products during a promotion (sign up for our newsletter to be in the know) 
      2. Creating your product subscription for up to 15% off.
      4. Earning and using your B.F.F. Rewards points.

    • Enter your promo code in the "Gift card" or "discount code" field and click "Apply". The promo amount will be displayed in the payment summary.

    Exchanges & returns

    • Because we deal with personal care and hygiene products, we cannot accept returns on opened or used items for safety and sanitary reasons. However, if your order arrives damaged or isn't what you expected, we want to make it right. For more information view our Refund Policy, Shipping Policy, Subscription Policy, and Terms of Sales.

    • That's Besties® does not offer refunds or exchanges.

      If you are not satisfied with your product, click here to submit a request.

    • That's Besties® does not accept exchanges for goods purchased from thatsbesties.com or from our retail partners for any circumstances.

      We do not accept back any items (including feminine care products, merch items, and dispensers) that have left our facilities. Sorry Bestie!

      Should you need additional support, please click here to submit a request.

    • That's Besties® does not accept any returns for goods purchased from thatsbesties.com or from our retail partners for any circumstances.

      We do not accept back any items (including feminine care products, merch items, and dispensers) that have left our facilities. Sorry Bestie!

      Should you need additional support, please click here to submit a request.

    Meet The Original Bestie

    What's up, bestie! I'm Lashe Boudreaux, your go-to for all things self-care and top notch hygiene. At the age of thirteen, I found my true bestie—the kind of friend who kept it real, judgment-free, and stuck by my side through every hurdle faced (even those uncomfortable coochie convos). That bond blossomed That’s Besties®.