Shipping policy

Hey Bestie! Best believe, we’re committed to getting your order to you safely and efficiently. Please review the details below before placing your order.

1. BUSINESS HOURS

Order processing occurs during:

Monday – Friday
9:00 AM – 3:00 PM (Eastern Time)
Closed on Saturdays, Sundays, and U.S. Federal Holidays.

Orders placed outside business hours will begin processing on the next business day.

2. ORDER PROCESSING TIME

Orders are typically processed within 1–2 business days after purchase.

Processing time is separate from shipping time.

During high-volume periods, promotions, or product launches, processing times may be extended.

3. SHIPPING METHODS

Orders are shipped via USPS or other carriers as selected at checkout.

Estimated delivery times are provided by the carrier and are not guaranteed.

That’s Besties® is not responsible for carrier delays once the package has been transferred to the shipping provider.

4. SHIPPING CONFIRMATION & TRACKING

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

5. LOST, STOLEN, OR DELAYED PACKAGES

Once a package is marked as delivered by the carrier:

  • That’s Besties® is not responsible for lost or stolen packages.

  • Customers should contact the carrier directly to file a claim.

If your package appears lost in transit, please contact us within 7 days of the expected delivery date and we will assist where possible.

6. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

That’s Besties® is not responsible for:

  • Delays caused by incorrect addresses

  • Packages returned due to address errors

If a package is returned to us due to incorrect information:

  • The customer is responsible for reshipment costs.

7. DAMAGED IN TRANSIT

If your order arrives damaged:

  • Contact shipping@thatsbesties.com within 5 business days of delivery.

  • Include photos of the product and packaging.

  • Include your order number.

If approved, we will provide a replacement or refund at our discretion.

8. INTERNATIONAL SHIPPING

If international shipping is offered:

  • Customers are responsible for customs duties, taxes, or import fees.

  • Delivery times vary by destination.

  • That’s Besties is not responsible for customs delays.

(If you are not shipping internationally, we can remove this section.)

9. SHIPPING FEES

Shipping costs are calculated at checkout unless otherwise stated.

Shipping fees are non-refundable unless required by law.

10. CUSTOMER SUPPORT

For shipping-related inquiries:

shipping@thatsbesties.com
Please allow up to 12–24 business hours for a response.