Refund policy

We want you to feel confident ordering from That’s Besties®. Because we sell personal hygiene and hardware products, certain return limitations apply.

Please review this policy carefully before making a purchase.

1. GENERAL RETURN ELIGIBILITY

To be eligible for a return:

  • Item must be unused

  • Item must be in original packaging

  • Return request must be submitted within 30 days of delivery

  • Proof of purchase is required

Returns must be approved before being shipped back.

2. NON-RETURNABLE ITEMS

Due to hygiene and safety standards, the following items are final sale:

  • Feminine wipes

  • Period products (pads, tampons)

  • Opened consumable products

  • Clearance or promotional items

We cannot accept returns on hygiene products once shipped unless defective or damaged upon arrival.

3. DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

You must notify us within five (5) business days of delivery.

Please email orders@thatsbesties.com with:

  • Order number

  • Description of issue

  • Photos of product and packaging

If approved, we will:

  • Replace the item, or

  • Issue a refund at our discretion

4. DISPENSER RETURNS

Dispensers may be eligible for return under the following conditions:

  • Return request submitted within 30 days of delivery

  • Product is unused and uninstalled

  • Original packaging is intact

Approved dispenser returns are subject to:

  • $50 restocking fee per unit

  • Return shipping costs (customer responsibility unless defective)

Refunds are issued after inspection and approval.

5. SUBSCRIPTION ORDERS

Subscription orders may be canceled at any time prior to the next billing date.

Once a subscription order has:

  • Been processed

  • Or shipped

It is non-refundable unless defective.

Cancellation applies to future billing cycles only.

6. RETURN PROCESS

To request a return:

Email: orders@thatsbesties.com
Include: Order number + reason for return

If approved, you will receive:

  • Return authorization instructions

  • Shipping address

Unauthorized returns will not be accepted.

7. REFUNDS

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method.

  • Processing time may take 5–10 business days depending on your bank.

Original shipping fees are non-refundable unless required by law.

8. LATE OR MISSING REFUNDS

If you haven’t received your refund:

  1. Check your bank account.

  2. Contact your credit card company.

  3. Contact your bank.

If you still have not received it, contact us at orders@thatsbesties.com

9. REFUSAL OF RETURNS

We reserve the right to refuse returns that:

  • Show signs of use

  • Are damaged due to misuse

  • Are returned outside the eligible window

10. COMMERCIAL / BULK ORDERS

For B2B or bulk orders:

  • All sales are final unless defective.

  • Freight claims must be noted at time of delivery.

  • Damage must be reported within five (5) business days.

Additional terms may apply under separate commercial agreements.

11. POLICY CHANGES

We reserve the right to update this Refund & Returns Policy at any time.

CONTACT

That’s Besties 
600 W Peachtree St NW Suite 1700
Atlanta, GA 30308
contact@thatsbesties.com
(470) 570-5702